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What if the secret to effective leadership wasn't having all the answers, but rather creating space for genuine human connection? In this enlightening conversation with Keri Ohlrich and Kelly Guenther, co-founders of the Abbracci Group, we explore the transformative power of compassion in the workplace.

The dialogue begins with a fundamental truth: people want to feel cared for, regardless of whether they're at home or at work. Despite this simple reality, many managers struggle to show genuine empathy and vulnerability—often because they've been conditioned to maintain professional distance or believe they must always provide immediate solutions to every problem.

As Keri points out, it is hard to fully listen as humans, especially in our hyper-connected, distraction-filled world. Yet this skill becomes increasingly crucial in times of uncertainty. Kelly emphasizes that managers needn't have answers to every question; sometimes their most valuable contribution is simply acknowledging, "I don't know what's going on, but as soon as I have information, I'll share it with you."

The conversation navigates the delicate balance between compassion and boundaries. Contrary to popular belief, these concepts aren't opposites—in fact, clear expectations and boundaries are themselves compassionate acts. Without them, managers risk becoming ineffective "besties" rather than leaders who can guide their teams through challenges.

Perhaps most compelling is the business case for compassion. When employees don't feel cared for, engagement plummets, discretionary effort disappears, and eventually, customer experience suffers. It might not happen right away, Keri warns, but eventually you will lose customers, clients, and revenue.

Through personal stories and practical insights, this episode offers a masterclass in human-centered leadership that acknowledges our shared vulnerability while maintaining the structure necessary for organizational success.

Keri Ohlrich and Kelly Guenther are the founders of Abbracci Group, co-authors of “Whatever the Hell You Want," and hosts of The Breakout podcast. Dr. Keri Ohlrich has over two decades in HR leadership, and embodies a passion for transforming workplaces into thriving ecosystems. Kelly Guenther brings a holistic approach to people and talent, focusing not only on the organization but also on the individuals who create teams.

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Producer / Editor: Neel Panji

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