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Aledade’s Patient Engagement Playbook | Douglas Streat, COO Aledade Care Solutions

Ops I did it again by Out of Pocket

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Optimizing Patient Engagement in Healthcare

This chapter investigates key performance indicators in healthcare contact centers, focusing on the role of data-driven methods and effective communication strategies. It emphasizes the importance of personalized outreach, culturally relevant messaging, and innovative mail campaigns to enhance patient engagement and appointment scheduling. Furthermore, the discussion includes workforce planning, effective hiring practices, and the use of multimodal communication to improve the overall patient experience.

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