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8min chapter
Building the perfect fit: AI integration lessons from ScreenCloud
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Elevating Customer Expectations with AI
This chapter explores the evolving customer expectations for fast and efficient service, using Amazon's two-day delivery as a benchmark. It discusses the transition to proactive customer support through AI agents, highlighting the importance of integrating technology to enhance user experience while ensuring compliance and customization. The chapter also covers the shift from traditional live chat to asynchronous messaging solutions, demonstrating how AI can improve customer interactions without overwhelming them.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode