Embracing Relational Intelligence in AI

This chapter delves into the importance of relational intelligence in the collaboration between humans and AI, focusing on emotional awareness and context in customer engagement. It encourages leaders to adopt a curious and growth-oriented mindset to leverage AI effectively, highlighting the need for strategic communication and adaptability in a rapidly evolving technological landscape. The conversation contrasts companies that embrace AI innovation against those that resist change, illustrating the competitive advantages gained by early adopters.