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17 years at PayPal working in 10 different roles with Prashanthi Ravanavarapu | Product Executive at PayPal | E229

The Product Podcast

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Customer-Centric Product Development

This chapter emphasizes the importance of being customer-centric in product development, using human-centered design methodologies to understand the customer's context and enhance the overall product experience through empathy. It discusses the significance of exploring the user journey beyond product usage and gaining insights on customers' behaviors and decision-making processes.

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