The Impersonal Platform

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The majority of my emails are pitches from publicists and authors, et cetera. And so I would imagine they don't really expect that I will say yes because in their own experience of any sort of recruiting sales, business development activity, the majority people say no. So email is actually the best way to say no to people because it's impersonal as you just mentioned and then you take away that face to face concern.

Vanessa Patrick shares the science behind why we struggle to say no—and what you can do to get better at refusing.

— YOU’LL LEARN —

1) The three competencies of empowered refusal.

2) What to do when someone’s being pushy.

3) Why it’s better for your reputation to say no.

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— ABOUT VANESSA —

Vanessa Patrick, PhD. is the Associate Dean for Research, the Bauer Professor of Marketing, and lead faculty of the Executive Women in Leadership Program at the Bauer School of Business at the University of Houston. She has a PhD in business from the University of Southern California, Los Angeles. She is the author of The Power of Saying No: The New Science of How to Say No that Puts you in Charge of your Life.

• Book: The Power of Saying No: The New Science of How to Say No that Puts You in Charge of Your Life

• Instagram: vanpat23

• LinkedIn: Vanessa Patrick

• Twitter: @vpatrick23

• Website: VanessaPatrick.net

— RESOURCES MENTIONED IN THE SHOW —

• Book: Lessons in Chemistry: A Novel by Bonnie Garmus

• Past episode: 701: How to Get People to Say Yes through the Power of Persuasion with Vanessa Bohns

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