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In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Todd Greenbaum, CEO of Input 1, to discuss the critical role of payment systems in modernizing the insurance industry. With 40 years of experience in a 42-year-old family business, Todd offers a deep perspective on how digitizing the billing process protects policyholders and reduces operational risk.

Discover why "optionality" is the key to a better customer experience, how to bypass the hurdle of legacy systems using modifiable APIs, and why the "ready, fire, aim" approach is the biggest pitfall for new InsurTechs. Todd shares his "bespoke" approach to payment plans and provides essential advice for those looking to build a long-lasting career in the industry.

Whether you're a carrier struggling with flat files or a broker looking to deepen customer relationships, this conversation reveals why being thoughtful about architecture is the only way to materially change how you think about business.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights

01:40 – A 40-Year Legacy: The Input 1 Story
02:23 – The Power of Optionality for Policyholders and Agents
04:02 – Reducing Risk Through Digitized Premium Billing
04:56 – Bridging the Gap: Connecting to Legacy Insurance Systems
06:31 – Customizable APIs: Turning Flat Files into Digital Wins
07:43 – Bespoke Payment Plans: Moving Beyond Standard Installments
08:46 – Automation Flags: Streamlining Policy and Endorsement Data
10:13 – Pitfalls of Scaling: Avoiding the Sunk Cost of Legacy Rituals
14:06 – Payment Security: Why Reinstatement Risk is a Critical Concern
14:43 – Changing Broker Economics through Digital Intelligence
17:05 – Think Before You Go: The Importance of Digital Architecture
18:49 – Career Longevity: Find Something Broken and Stick to It

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Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

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Chapter 4

High Output Management

Outro

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