EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
CHURN FM
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How to Scale a Customer Success Strategy
The areas of specialization is something actually we discussed quite in depth with Brian Lefell from look out before. He was there one of the first customer success reps and he sort of scale to the point where they got acquired. So a lot of come time to stop and think through big, you know, pie in the sky strategy so really over the past year we've pivoted much more, much more predominantly toward quick start,.
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