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The Importance of Clarifying Your Values
Excellence was already our value, but clarifying it for ourselves allows it to not just be in my head. Every personal review that each person has every six weeks, we go through and the manager checks what's their level of excellence one to 10. If someone's not reaching that standard, then we talk to them about, you know what, you're not reaching that level, we need you to start looking for other works somewhere else.