#98 - Customer-Centricity in Practice with Ferdinand Goetzen of Reveall
Awkward Silences
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Build a Culture of Customer Learning and Customer Success
Niphan: I think centralization is the most important step, and that is the first step. There are a lot of tools out there that allow you to collect all our information in one place. It depends on your organization. So i would say, make it easy for them, and in parallel, try to build a culture where it's encouragedbsolutely. Niphan: If you don't want to use any kind of extensive tooling, just create a hash with a sag vi, vi-sag or something like that. And we'll push it towards an air table so people can learn from each other.
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