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5. How *not* to stop something - DSS, the Columbia effect, and the first missed opportunity to stop Robodebt

The Westminster Tradition

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The Slippery Route of Robodebt and The Columbia Effect

This chapter discusses how the Robodebt policy passed through the Department of Social Services and dives into the concept of the Columbia Effect, which explains how technical information can be misinterpreted in decision-making processes.

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