The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

181: How to handle a "horrible" client (Strategy Skills classics)

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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How to Handle a Horrible Client

If any one had a right to call clients terrible, it's probably me. If you choose to work with someone, you are choosing the terms on which you want to work with him. You can't have a good relationship if you think terrible things about someone and then don't be with them. Some clients are very demanding but that doesn't make them horrible. Remember this very clearly, no one's asking you to take their money. It's a conscious and deliberate choice that youhave made so they don't owe you any favors.

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