10min chapter

HBR IdeaCast cover image

Setting AI Projects Up for Success

HBR IdeaCast

CHAPTER

The Challenges of Trust and User Adoption in AI Projects

This chapter discusses the high failure rate of AI projects compared to traditional IT projects and identifies the unpredictability and potential biases of AI algorithms as reasons for failure. It emphasizes the importance of user trust in the adoption of AI products and shares a personal experience of a failed AI product launch. The chapter also addresses the importance of selecting the right project for AI and considering the ethical implications of AI projects.

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