March 6, 2025: Eric Smith, SVP and CDO at Memorial Hermann Health System, discusses how their health system successfully transitioned to Epic's EHR while maintaining patient satisfaction. Eric reveals the strategic approach that led to nearly 500,000 patient activations and details Memorial Hermann's innovative AI governance structure with specialized working groups. From expanding services into new communities to addressing healthcare affordability through standardization, Eric offers a compelling perspective on building a digital healthcare ecosystem that truly serves the patient.
Key Points:
- 01:23 Memorial Hermann's EPIC EHR Transition
- 15:41 Innovation and Pilot Programs
- 17:39 Value-Based Care and Cost Management
- 23:08 Future of Healthcare Technology
- 30:30 Speed Round: Personal Insights
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