DERTOUR Tour Operator and Travel Agency on Microsoft Teams and Enhancing Customer Experience
Microsoft Teams Insider
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Intro
This chapter presents a live discussion from Comsverse, detailing how a major European tour operator implemented Microsoft Teams to improve operational efficiency. The speakers explore the company's journey, their affiliation with a German entity, and the challenges encountered during the pandemic-driven rollout, including the use of the Landis Contact Center.
Transcript
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