What if cold calling isn’t dead—but everything we know about it is?
From dissecting permission-based openers to dunking on dated tactics, sales experts Justin Michael and Charles Needham make a bold case for why the phone isn’t dead as a sales channel—it’s just misused.
Justin Michael, aka the John Wick of executive coaching, is a longtime B2B seller and sales trainer, as well as the Founder of the Justin Michael Method and co-author of The Cold Call Algo. Along with being Justin’s Co-Author on Cold Call Algo, Charles Needham is a bona fide B2B Sales Badass in his own right, being the Founding Account Executive at TitanX and the Founder of Needham Advisory Group. Joining co-host Matt Amundson for this episode, Charles and Justin dig into the unique benefits of cold calling, the evolving role of Sales Development Reps, and where sales orgs should be trying to implement AI sales tools.
Critical Takeaways
- Encouraging SDRs to see cold calling as a means for intelligence gathering rather than merely scheduling meetings can lead to better insights and long-term relationships.
- The traditional methods of cold calling, like repetitive sales scripts, are losing effectiveness. Incorporate permission-based openers and insightful questions early in the call to create curiosity and engagement.
- Leveraging AI to clean and target data can dramatically increase the effectiveness of your outreach strategy. By focusing only on prospects who are likely to answer, teams can improve their connect rates and overall outcomes.
- Train teams to focus on tonality and pacing during calls. Using neutral, calm tones, can help in calming down the prospect's initial resistance and opening up a more natural conversation.
Chapters
00:00 Intro
01:09 Introducing Justin Michael and Charles Needham
02:55 Discussing B2B Sales Strategies and Cold Calling as an effective sales channel
03:37 Justin's B2B Sales Stories and Experiences
08:07 Charles on Modern Sales Challenges for SaaS Startups
13:22 The Emerging Role of AI in B2B Sales Today
17:10 Cold Calling Sales Techniques and Best Practices
30:29 Debating Cold Call Openers
32:53 Unified Theory of Cold Calling for B2B sales
39:03 Mastering Tonality and Rhythm during B2B Sales Calls
56:26 The Future of Cold Calling
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Epic Quotes
- “Cold calling is a mechanism to survey the market and have conversations, rather than going in there like 8 Mile Eminem style—one shot, one opportunity to book a meeting.” - Charles Needham
- “Problems are isolating by nature. So if you can show someone that it’s common, they’ll open up more.” - Charles Needham
- “ People buy emotionally, they justify with logic.” - Justin Michael
Connect with Justin Michael
Connect with Charles Needham
Shoutouts
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