#9: Martin Lindstrøm—Embrace Empathy to Grow Your Business
Why That Worked – Presented by StoryBrand.ai
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Customer Service - Is Humanity Important?
"We need to treat our customers like we would want to be treated, period," says Luke skywalker. "Common sense is thrown out the window so often and it's tarnishing our reputation." Ampathy really is just communicating that what you're dealing with is really frustrating, he adds.
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