The Evolution of Conversational AI

Alan Cowen is the CEO and founder Hume AI. Cowen joins Big Technology Podcast to discuss how his company is building emotional intelligence into AI systems. In this conversation, we examine why AI needs to learn how to read emotion, not just the literal text, and examine at how Hume does that with voice and facial expressions. In the first half, we discuss the theory of reading emotions and expressions and in the second half we discuss how it's applied. Tune in for a wide ranging conversation that touches on the study of emotion, using AI to speak with — and understand — animals, teaching bots to be far more emotionally intelligent, and how emotionally intelligent AI will change customer service, products, and even staple services today.

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