The chapter explores the core tensions pastors face when dealing with volunteer engagement in churches, discussing challenges like lack of volunteering, overstaffing, and focus on filling positions. It emphasizes the need for a strategic approach to integrate serving into spiritual formation, shift away from consumerism, and prioritize ministries based on reaching people for Jesus. The speakers highlight the importance of one-on-one invites, regular sermon messages on serving, and high-quality volunteer environments to effectively engage and retain volunteers.

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