What Large Language Models Mean for Insurance - with Gero Gunkel of Zurich Insurance
The AI in Business Podcast
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The Importance of Large Language Models in the Insurance Process
In terms of document processing, we need the large language models to process the information that customers are putting into these documents. And I think their LLMs shine a lot to find common patterns about your customer in terms of their desires, their preferences. So let's say your customers express a desire for a new product or say, hey, that's really good but we would really like to get this service. You could have hundreds of customers saying this but until you see this pattern, you would actually need humans to read it and to piece this together.
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