How to Be a Good Listener

How do you get your intangibles to come across on the phone? Is it the same thing? Just, you know, speaking from your heart, I'm passionate about what you're doing and storytelling or is there other little tidbits or of knowledge that you've can give to people. Basically, what I try to do is I try to listen. People love to talk. They love to hear themselves talk some people more than others. So a good listener is worth his weight in gold.