The Power of Listening

The idea that we can hold two ideas at once is so uncommon. And you could maybe make a case that the root cause of a lot of drama in our world really is. When we listen to them and we understand their experiences, it takes them away from being an enemy in politics or in the workplace and adversary who's trying to get something done. I think that's the part that's so important. You mentioned this before but that third play, the ability to manage our reactions.