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How AI, OTAs, and Shifting Consumer Behavior Are Reshaping the Industry

The Skift Travel Podcast

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AI and the Future of Hospitality

This chapter explores the transformative effects of AI on the hospitality industry's booking strategies and job market. It addresses the dual nature of automation, examining potential job losses alongside the creation of new opportunities within a changing landscape. The discussion highlights the importance of human interaction in travel and the need for empathetic responses to the challenges posed by technological advancements.

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