How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Michel hanson is the co founder of go codio, a sass product that provides go coting and data matching for addresses. He also wrote deploy empathy, a practical guide to interviewing customers. Michel has some great insight into why customer interviews are superimportant. And how to navigate one of the most challenging areas, recruiting participants.
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