How not to lose momentum when things get real / Lisa Salamone / #circle
Service Design Show
Introduction
Mark Fontaine: In the early stages of Service Design process, people are often very excited. He says it's exactly this kind of work where a lot of valuable initiative strand falls flat and starts collecting dust in a drawer. This is such a common challenge, among Service Design professionals, we decided to explore some of the best practices to prevent it inside the Circle. Lisa Salavoni shares key insights from that session on how to handle requests where stakeholders just want another Service Blueprint.
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