Focusing on Your Customers (ft. Chelsie Kenyon)
The Creator’s Playbook
00:00
I Was a Total Failure, I Just Let It Go
"I basically let my whole business crumble to I had a few recurring payments coming in," she says. "When you get that email, it is like a knife in the gut, not because of the money, but because it's like, why didn't they reach out to me and have a discussion? You know, what did I do?" She also talks about putting aside an investment to hire someone to deal with customer service emails.
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