Design Better cover image

Sheena Iyengar: Decision making and innovation myths

Design Better

CHAPTER

The Synergy Between Design Thinking and Customer Insight

There may be more overlap than initially appears with design thinking. There's an interesting tension though between the idea of let's go to customers and understand their needs. You can innovate with that methodology starting out where you can come up with some new ideas. Let's say something is already working pretty well, but they didn't think about all the details of the problem.

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