Banking Transformed with Jim Marous cover image

Connecting the Dots Between Data, Analytics, and Customer Engagement

Banking Transformed with Jim Marous

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The Importance of Prioritizing Technology

You manage 5,000 people at KeyBank around this mission of building a better customer experience. How do you keep pace and how do you determine what you want to prioritize? "I think the secret sauce is being able to bring cross-functional teams together to prioritize against an outcome," he says.

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