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34. Surviving the UX Wilderness: A Journey from Backcountry to UX Research with Jon Clancy

Beyond UX Design

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The Power of a Mental Model

I don't care about the, you know, give me whatever tool you want me to present this stuff. What I care about is coming up with a mental model that I can put on a slide that dumbs it down to the point where it's kind of irrefutable. If I do it right, I call it the mic drop slide. And yeah, like that to me, when I get that right is powerful because it advocates for itself. A lot of times these problems can be boiled down to something that's that clear. Now, sometimes it's more sometimes it's a total shit show. But most of the time it's just like, hey, we're missing the

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