The Seven Habits of Highly Effective People

It is ineffective to view c a as a blanket to find all the errors and shortcomings in an e m s system. Pick one or two things to focus on and improve, then attack them. When you do your audits, don't fall into the trap that you are only looking for errors,. Look for the things that your staff does well. Give em an ata boy to solidify these behaviors. Remember that cua is a good yes, it sucks to get a cua flag but when you take a breath, step back and look at the entire continuum of cua  is something to make the organization better.