4min chapter

The UX research reckoning is here | Judd Antin (Airbnb, Meta)

Lenny's Podcast: Product | Growth | Career

notes

CHAPTER

The Role of a Product Manager in Research

The speakers address the challenges researchers face in building a relationship with their Product Manager (PM) and debunk misconceptions about research slowing down product development. They emphasize the importance of research in speeding up the product development process and share a successful example from Airbnb.

00:00

Transcript

Episode notes

Judd Antin has spent 15 years leading research and design teams at companies like Yahoo, Meta, and Airbnb. His direct reports have gone on to lead user research at Figma, Notion, Slack, Robinhood, Duolingo, AllTrails, and more. In our conversation, we unpack the transformation that the user-research field is experiencing. Specifically:

• Where user research went wrong over the past decade

• The three types of research—macro, middle-range, and micro—and the purpose of each

• How to effectively integrate researchers into the product development process

• The “user-centered performance” phenomenon and why it’s a waste of time

• Common tropes about PMs, from researchers

• The ideal ratio of researchers in a company

• Why Judd says NPS is useless, and what to use instead

—

Brought to you by Teal—Your personal career growth platform | Vanta—Automate compliance. Simplify security | Ahrefs—Improve your website’s SEO for free

—

Find the full transcript at: https://www.lennysnewsletter.com/p/the-ux-research-reckoning-is-here

—

Where to find Judd Antin:

• LinkedIn: https://www.linkedin.com/in/juddantin/

• Website: https://juddantin.com/

• Blog: https://medium.com/onebigthought

—

Where to find Lenny:

• Newsletter: https://www.lennysnewsletter.com

• X: https://twitter.com/lennysan

• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/