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Stalling for Time with FBI Negotiator Gary Noesner

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The Importance of Listening to People's Points of View

interrogation as is really aimed at getting a confession and compelling the person to provide the information you want. An interview is a little more subtle, a little more emphatic. And many of these people feel they've been misunderstood, under appreciated, and they have a point of view that's valid. But there was no harm those downside to listening to their views, even though we didn't agree with them or endorse them.

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