Are We Reaching the Maximum Limit of Customer Experience and Employee Experience?

I think there's a huge gap between customer experience and employee experience right now. I feel like on the customer side of things we're at least trending in the right direction. But from an employee experience perspective, I think things have actually gotten worse. Maybe they have to get worse before they get better going back to the falling on the face moment. It's not a technology problem, which is really about all of us being human.