Join Tom Martin as he interviews Jack Brandt, U.S. Coast Guard Lieutenant and founder of Military Benefits Assistant, about building AI-powered tools that help service members access education benefits they've earned but may not know how to claim.
Jack shares his journey from paying out of pocket for graduate school to helping 19 crew members access benefits during his deployment as education services officer. He reveals why he evolved Military Benefits Assistant from a custom ChatGPT to a rule-based guided interview tool—demonstrating that sometimes traditional logic serves users better than the newest AI technology.
This episode offers valuable insights on choosing the right tool for the problem, building technology grounded in service, and how legal innovation doesn't require being a tech expert—just understanding the problem deeply and staying focused on serving users.
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