Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
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How to Prioritize User Complaints
How do you know when something is a deal breaker for people who are hosts. A frequent issue is like I'm set with a refund not as severe but very frequent that happens all the time. You can see retention and then if there's a party we don't handle right they turn they don't come back. So those are your inputs those inputs include customer service calls, social media posts or user behavior. It's both an art in a science and then prioritization is probably more of an art I can explain.
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