Employee First Versus Customer Experience

Research found that people were not connecting those two. Nobody owned employee experience, and even though executives said employes are important to us, it was at the expense of but always do, you know, and take care of the customer first. There has to be this shift in operating philosophy, away from it's customer first and customer only,. And sort of, employees be damned sorry that we give you seven tools to do your job, none of which talk to each other. Sorry, we don't invest in your career and take what you want out of work as something that's important to us. You sorry that we don't.