In this insightful episode of the E-commerce Evolution Podcast, host Brett Curry sits down with Jhana Li (https://www.linkedin.com/in/jhana-li), founder of Spyglass Ops, to tackle one of the biggest challenges holding back growing businesses: operational constraints. While many entrepreneurs excel at product development and marketing, they often hit a ceiling when it comes to building operational systems and processes. Jhana shares her expertise as a transformational operations consultant who has helped hundreds of seven and eight-figure businesses scale by creating systems that allow founders to work on their business rather than in it.
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Chapters:
(00:00) Introducing Jhana & SpyGlass Ops
(04:21) Common Operational Problems Founders Face
(07:52) Developing a Strategic Vision to Break Through Bottlenecks
(14:39) Setting Yourself Apart From Competitors
(17:52) Vision Alignment With Your Team
(20:51) Hiring and Onboarding the Right People
(32:31) Structuring An Effective Hiring Process
(40:28) Coaching a High-Performing Team
(46:04) When To Let Underperformers Go
(50:43) Final Thoughts
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Connect With Brett:
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Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, Trevor Crump, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D’Allessandro, Bryan Porter and more
