EP 185 | John Collins - How Intercom leveraged content to drive adoption and increase retention
CHURN FM
00:00
Is There a Tactic That You Can Implement Tomorrow?
AO comes to you and says, hey, John, like, we don't need to turn things around. You're in charge, you have 90 days to do it. What would that be? Well, I think particularly in SaaS, and that whole idea of constantly iterating and improving the product is that, like, even people in the company don't know some of the shit you've released recently. So, something we did at Intercom, I was literally about this feature we put on the blog every month, and actually on the podcast every quarter called What We Shipped.
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