How to Be a Ritz-Carlton General Manager

I could tell that there was a general manager that worked for me because we taught certain things very, very careful. For instance, in the elevator, it's the same smell in every elevator in Ritz-Carlton. We constantly refer to objective and motive when we do something. And then we kept on reminding you, that's what we're doing. We're defining ourselves. Every Parker out there defines you. Everybody defines you. No, it defines the church. Who are you kidding? Can I tell them one more story? One more story. 30 years ago about, about customer satisfaction, be with me here. This is so important. This is true story. Condental In