3min chapter

Dear HBR: cover image

Building Trust

Dear HBR:

CHAPTER

How to Tone Down Ambition and Directness

CNN's John Sutter responds to a reader who says his directness could be off-putting. Sutter: It's not directness that is the big problem, it's intensity. The best way to earn trust with colleagues is by demonstrating competence but also warmth and showing people that you care about their opinions.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode