Greatest Hits: Introspection with the Ladder of Inference
Troubleshooting Agile
00:00
The Ladder Is a Tool, a Conceptual Tool
The ladder is a conceptual tool that says, hey, there are a lot of steps between when someone says something and you respond. So we have this ladder, which starts with some data out in the world and then ends with some action that we take in the world. And it's important because we tend to select things that confirm what we already believe.
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