The Sam Haveson Hypothesis: The Artfulness of Product Management is Identifying Customer Needs
The Product Science Podcast
The Customer Satisfaction Score
At twitter, we're really fortunate to have the ability, i call it drinking from the fire hose. At any point in time, you can see seed back about the service real time in tweeds. We also have a great framework for doing qualitative understanding of how their experiencing those new products and services. And this is a huge customer benefit for people to feel that their voices can be heard,. Whether they're sharing their thoughts and feelings about a product or a brand. That certainly is a tactic that we employ, and it's been one that has brought me a lot of value.
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