Enterprise Skills Unlocked With Craig Friedman
The Learning & Development Podcast
Measuring Progress by Business KPIs
Craig advises linking skills initiatives to existing business KPIs to prove impact and guide phased implementation.
In this episode, Craig Friedman, author of Enterprise Skills Unlocked, joins David to explore what it really means to build a skills-based organisation, and why now is the critical moment for change.
Together, they unpack the macro forces reshaping work, the difference between skills-based and role-based approaches, and the most compelling business cases driving adoption. Craig shares where organisations should start, the role (and pitfalls) of technology, and how governance and measurement come into play when scaling globally.
He also offers practical advice for leaders feeling overwhelmed by the scale of transformation, with clear steps to move from ideas to action. If you’re curious about how skills can unlock new ways to manage, develop, and empower talent, this episode is essential listening.
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KEY TAKEAWAYS
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It is now possible to manage and develop skills at a truly granular level, enabling real-time, targeted learning pathways tailored to each employee or business need instead of just for broad roles.
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An integrated ecosystem of HR technology - including talent marketplaces, skills intelligence tools, and performance and learning management systems - enables true skills-based talent management. You can match the right person to the right project or task, instantly and precisely.
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To have real impact, organizations must ground skills initiatives in urgent business objectives.
BEST MOMENTS
“This is a technology driven HR transformation, essentially …. we have access to a new level of skills data that we actually can manage.”
“It shifts talent from being a headcount management exercise to a capability management exercise, a giant step closer to business alignment.”
“No matter what anybody tells you, there is no one system that does it all.”
Craig Friedman
Craig Friedman has 30 years of experience as a human capital and talent advisor, executive, and entrepreneur. He specializes in skills-based talent strategies, learning operating models, change management, and performance consulting. A Senior Talent Strategist at St. Charles Consulting Group, Craig partners with CHROs and CLOs to align global talent strategies, supporting Fortune 500 companies and four of the five largest professional services firms.
He spent 15 years at Deloitte, leading talent development for the U.S. Tax practice and earning several national and international learning awards. Craig also co-led Deloitte’s clinician change adoption practice and helped establish corporate universities for regional health systems.
Craig’s background includes launching two eLearning start-ups and earning two U.S. patents for innovations in online education. He holds an M.A. in Learning Sciences from Northwestern University and dual undergraduate degrees from Tufts University in Human Factors Engineering and English. Craig is the author of the new book Enterprise Skills Unlocked: A Blueprint for Building a Skills-Based Organization.
https://www.linkedin.com/in/craig-w-friedman-8950841
Book: https://stccg.com/enterprise-skills-unlocked-2/
cfriedman@stccg.com
HOST RESOURCES
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L&D Master Class: https://360learning.com/blog/l-and-d-masterclass-home
This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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