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Reviving the Joy of Email
This chapter explores the launch of a new email service, focusing on the strategic choices behind its initial messaging. The speaker emphasizes a personal tone, likening it to a 'love letter to email', and discusses how to highlight the positive aspects of communication while addressing existing frustrations. By transforming the perception of email from a burden to a cherished tool for connection, the chapter advocates for enriching the email experience through thoughtful language and varied expression.