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How to Shift Someone's Perspective
The first part of this is shifting someone's perspective. If they see an angle or something one way and it's causing a problem, you can start to get them to see it a different way. Number two is actually removing mistakes or having them stop making mistakes instead of giving them something to do. I'm a firm believer that everyone has to be doing this. You absolutely must have like the world's best program if you want to deliver the best results"