EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
CHURN FM
00:00
Keeping a Relationship With Your Customers
The company of rasete had a really high orperso, they could afford to send elaborate gifts to their customers. They were monitoring for when their customer champions left the company that they were currently at and move to a new company. It is like a way to try and keep that relationship going, even after they've left the company you're at. I think sometimes e turn can come from just having a single threaded point of contact and sending things to broader audiences.
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