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Designing conversations - Daniel Stillman on The Product Experience

The Product Experience

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How to Design Conversations That Work

Asking more questions and asking better questions is a great way to unlock people and yourself versus telling people. If we're lost in the woods, what do we do? Like, do you grab hold of a tree? Another compass that people can use when they're lost is, well, do I need to be asking more or do Ineed to be telling more? We never talk about things in terms of being broken or faulty. We just look at what's working, and then how to unlock more goodness.

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