E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
CHURN FM
00:00
Transforming Customer Success: The Impact of AI on Business Strategy
This chapter explores the shifting responsibilities of customer success leaders amid AI advancements, urging them to adopt a more strategic role in their organizations. It discusses how AI can elevate customer success from a supportive position to a key contributor to revenue, while also addressing the challenges of this transformation.
Transcript
Play full episode
