Is There a Bond of Faith in Transit Systems?

I was in New York a few months ago and I'm reluctant to go back because it's very hard to get around that city. Toronto just laid on extra shifts of police because there's real concern about crime in the subway. There is also a perception issue, but people maybe have got out of the habit of using mass transit so coming back is a bit of a leap of faith. If you allow this perception or reality to become a perception or vice versa, then you will only exacerbate people's move away from public transport if they think it's unsafe. That is a killer for any transit system.