A really first-rate concierge can still thrive in today's world. Some people prefer to do things by themselves, like a big trip that you're planning. A travel agent who specializes in your destination could save you time and self-doubt about making the wrong decision.
Why would anyone want to hire a middleman, like a wedding planner, especially if you have time to take care of the planning yourself? Marina Krakovsky, author of The Middleman Economy talks with EconTalk host Russ Roberts about middlemen in the modern economy. Despite predictions that the internet would destroy the need for middlemen, Krakovsky argues they're more valuable than ever though their roles have changed. Krakovsky looks at the different roles middlemen play today and how their value added can justify their existence.